Privacy Policy

Effective Date: September 18, 2024

At Prosera Inc. (“we,” “us,” or “our”), we are committed to safeguarding the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your information, as well as your rights regarding this information. We adhere to applicable data protection laws, including the General Data Protection Regulation (GDPR) and SOC II standards.

We collect information to provide, maintain, and improve our services. The types of information we collect include:

We collect personal data that you provide directly when creating an account or interacting with our services. This includes:

• Contact Details: Name, email address, phone number, and other contact information.
• Account Details: Usernames, passwords, and account preferences.
• Payment Information: Credit card or other billing information.

Organizations may submit proprietary data such as workflows, processes, guidelines, or other confidential information. In many cases, this data is:

• Self-Hosted: Some organizations may host proprietary information on their own servers or instances, in which case Prosera only accesses this information via secure APIs to provide our services. We do not host or store this proprietary information unless specifically requested to do so for specific services or troubleshooting purposes.
• Firm-Controlled: Each organization retains full control over its proprietary data. Our platform is designed so that neither Prosera nor any other client can access another organization’s proprietary data unless explicitly authorized (e.g., for troubleshooting or support).

We automatically collect certain technical and usage data when you use our platform, such as:

• Log Data: Your IP address, browser type, device type, operating system, referring URLs, and pages viewed.
• Usage Data: Information on your interactions with our platform, including timestamps, clickstream data, and usage frequency.

We may receive data from third-party service providers that integrate with our platform. For example, identity verification providers, payment gateways, or analytics services may share information with us to ensure the proper functioning of our services.

We use the information we collect for the following purposes:

• Service Provision: To operate, manage, and provide features and functionality for our services.
• Analytics: To analyze usage patterns and improve our platform’s performance, security, and user experience.
• Security and Fraud Prevention: To maintain the security of our platform, prevent unauthorized access, and enforce our policies.
• Communications: To send you service-related notifications, marketing materials, and other information about our products and services. This data is stored and processed via third-party providers such as Google Workspace, Freshsales, and Mailerlite. You can opt-out of marketing communications at any time.
• Legal Compliance: To comply with applicable laws, regulations, and requests from regulatory or legal authorities.

We may share your information in the following ways:

• LLMs (Large Language Models): We use secure, encrypted APIs to process proprietary data through large language models where needed.
• Analytics Services: Services such as Google Analytics and Microsoft Clarity collect data to analyze user behavior on our marketing website and platform.
• Third-Party Communication Providers: We use services like Slack and Google Workspace to manage internal and external communications.

We may disclose your personal data if required to comply with legal obligations, enforce our terms and conditions, or protect the rights, safety, and security of Prosera, our users, or the public.

In the event of a merger, acquisition, or sale of assets, your personal data may be transferred as part of that transaction. We will notify you of any significant changes in the handling of your information in such cases.

Prosera operates globally, and as such, your personal information may be transferred to and processed in countries outside your own, including the United States. We ensure appropriate safeguards, including Standard Contractual Clauses, are in place to protect your data during such transfers in compliance with GDPR and other applicable laws.

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or to comply with legal obligations. The specific retention periods depend on the nature of the data and the services provided. If you wish to request the deletion of your data, please contact us, and we will process your request in accordance with applicable laws.

You have certain rights regarding the personal data we collect about you, depending on your location and applicable laws such as the GDPR and CCPA. These rights include:

• Access: The right to request access to the personal data we hold about you.
• Correction: The right to correct any inaccuracies in your personal data.
• Deletion: The right to request the deletion of your personal data, subject to legal retention obligations.
• Data Portability: The right to request that your personal data be transferred to a third party.
• Opt-Out of Marketing: The right to opt-out of receiving marketing communications from us.

To exercise your rights, please contact us at info@prosera.io.

We take data security seriously and have implemented various measures to protect your personal and proprietary data. Our security measures include:

• Encryption: Data is encrypted during storage and transmission to prevent unauthorized access.
• Access Controls: Access to sensitive data is restricted to authorized personnel.
• Monitoring and Auditing: We continuously monitor for security threats and vulnerabilities and maintain an audit log for compliance purposes.

We use cookies and similar tracking technologies to enhance user experience, analyze website traffic, and improve our services. Cookies are small files that are stored on your device and used for the following purposes:

• Essential Cookies: Necessary for the functioning of our platform.
• Analytics Cookies: We use cookies from services like Google Analytics and Microsoft Clarity to track usage and performance.
• Marketing Cookies: Used to personalize content and advertisements.

You can manage your cookie preferences through your browser settings. Please note that disabling cookies may impact the functionality of certain features on our website.

Our services are not intended for children under the age of 18. We do not knowingly collect personal data from individuals under 18 years old. If you believe a child has provided us with personal data, please contact us, and we will promptly delete the information.

Prosera operates under a zero-visibility model for firm-specific proprietary information:

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. If significant changes are made, we will notify you by email or through a notice on our platform prior to the changes taking effect.

If you have any questions or concerns regarding this Privacy Policy or the handling of your personal data, please contact us at:

Prosera Inc.
California, USA
info@prosera.io